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Customer Service Representative
LionByte Agency · New York, TX · Posted 3w ago
$20-40/hrFull-timeCare & education
The role
Customer Service Representative at LionByte Agency handles incoming customer calls, emails, and chats (typically 30-40 contacts per day). Responsibilities include processing orders, returns, billing questions, account changes, and basic product troubleshooting; logging interactions in Zendesk; staying current with product and policy changes; and contributing to team projects such as updating help articles or testing phone scripts.
This is a local opportunity from a small business in New York, TX. Apply with a focused profile and hear directly from the employer.
Requirements
Self-assess before applying — you'll check off which of these you meet.
- Do you have a high school diploma or GED?
- Can you communicate clearly and friendly on the phone and in writing, including accurate spelling and appropriate tone?
- Are you comfortable typing while talking and switching between multiple programs at once?
- Can you remain patient and composed during difficult calls without taking them personally?
- Can you commit to reliable attendance?
- Are you authorized to work in the United States?